What to know before you visit.

We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.

Cancellations or rescheduling requests made with less than 24 hours' notice will result in the full appointment deposit being retained.

True emergencies may be reviewed on a case-by-case basis. Please contact us directly if something urgent comes up.

If you miss your scheduled appointment without contacting us beforehand, your full appointment deposit will be retained.

Please arrive on time so we can give you the full treatment time reserved for your appointment.

If you arrive late, we may need to shorten your service to stay on schedule. The full scheduled service fee will still apply.

If you are more than 15 minutes late, we may need to reschedule your appointment. Please call us as soon as possible if you're running behind.

All treatments require a deposit at the time of booking.

Weekday appointments: $25 deposit

Weekend appointments: $50 deposit

Your deposit is applied toward the total cost of your treatment.

Deposits are non-refundable when an appointment is cancelled or rescheduled with less than 24 hours' notice or when a client does not arrive for their scheduled appointment.

Skin Analysis is a cashless business. We accept major credit cards and debit cards.

Clients age 18 and under must have consent from a parent or legal guardian before receiving treatment. A parent or legal guardian may also be required to be present depending on the service.

Certain treatments, including injectables, may have additional age or eligibility requirements. We reserve the right to request a valid government-issued ID to verify age.

A health intake form is required before your first treatment. Please disclose all current medications, supplements, allergies, medical conditions, recent procedures, and previous aesthetic treatments.

Certain health conditions, medications, or active skin concerns may mean a treatment should be postponed or avoided. Your provider will review any concerns with you before treatment.

If you are pregnant, trying to become pregnant, or breastfeeding, please let us know when booking. Some treatments are not recommended during pregnancy or while nursing.

Before treatment, you will be asked to review and sign an informed consent form outlining the procedure, possible risks, expected outcomes, and aftercare instructions.

Please read it carefully and ask any questions before signing. We will not proceed without your consent.

Skin Analysis reserves the right to postpone or decline treatment if, in the professional judgment of your provider, the service is not appropriate or safe based on your health history, skin condition, medications, treatment history, or other relevant factors.

If we recommend waiting or choosing a different approach, it is because we believe it is the safer or more appropriate option.

Before-and-after photographs may be taken as part of your confidential clinical record to document treatment and monitor progress.

Your photos will not be shared on social media, our website, advertising, or other marketing materials without your separate written consent.

Permission to use photographs for educational or marketing purposes is optional and may be withdrawn at any time.

All sales are final, except as specifically outlined below.

Services cannot be returned, refunded, or transferred. Sale items and gift cards are also non-returnable and non-refundable.

Defective or incorrect products

Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you receive the wrong product so we can evaluate the issue and correct it as soon as possible.

Skincare Product Exchanges

Unopened skincare products may be eligible for exchange if you contact us within 7 days of purchase. Products must be unused, unopened, and in the same condition as they were when purchased.

Opened skincare products are not eligible for return or exchange.

Please understand that every person's skin is unique, and individual responses and result timelines may vary. If you experience irritation, including redness, swelling, itching, raw areas, or hives, discontinue use immediately and contact us.

Orders are typically processed and shipped within 2 business days of purchase.

Flat-rate shipping

Neighbor Islands: $15

Please note that orders shipping from Oahu may experience longer transit times or carrier delays. Once your order has shipped, delivery timing is determined by the carrier.

We appreciate your patience and understanding.

Gift cards are non-refundable and cannot be redeemed for cash.

Gift cards expire one year from the original date of purchase and may be used toward eligible Skin Analysis services or products during that period.

Skin Analysis is not responsible for lost or stolen gift cards.